M
Momosight

Web Channel (momospace.net)

Customer contact form → ERP ticket → Sales group

Web Flow (5 stages)

Phase 1
1

🌐 momospace.net

Customer fills the Request Quotation form on the website

2

🏢 ERP creates Request Quotation ticket

ERP stores the ticket (e.g. TKT-20260417-001). Visible in ERP → Quotation Requests page.

3

🔔 Alert to Sales LINE Group

Momosight receives the ticket (via ERP webhook OR polling action=quotation_requests) and pushes a formatted alert to the sales group with customer details.

4

🧑‍💼 Sale creates Quotation in ERP

Staff opens the ticket in ERP, fills the quotation form (products, pricing, terms), and generates the QT document.

5

💬 Sale sends QT via ERP ticket chat → 📧 ERP auto-emails the customer

Staff attaches the QT to a reply in the ERP ticket chat. ERP then automatically emails the QT to the customer's address.

ℹ️

Web channel vs LINE channel

Web (this page): QT delivery via ERP ticket chat → ERP email (fully inside ERP).
LINE OA: Sale creates QT in ERP then sends to customer via LINE OA Manager manually (Phase 1).

Momosight's role: alert the sales group + track the conversation. Delivery happens inside ERP/LINE.

📡 Endpoint for ERP team

URL

POST /api/webhook/erp/ticket

Header

X-ERP-Webhook-Secret: <shared secret>

Body example

{
  "ticketId": "TKT-20260417-001",
  "source": "website",
  "type": "quote",
  "customer": {
    "name": "ชื่อลูกค้า",
    "email": "...",
    "phone": "...",
    "company": "..."
  },
  "product": "Smart Power Meter",
  "quantity": 5,
  "message": "สนใจสินค้า...",
  "url": "https://momospace.net/contact"
}

Recent Web Tickets

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